Please take a moment to read our latest COVID-19 update.
COVID-19 has presented unprecedented challenges for our communities, both globally and within Canada. In order to deliver a safe overall Ziptrek experience we have implemented several changes to our typical operating procedures.
As such, it will look slightly different at Ziptrek as we follow the physical distancing and health and safety guidelines laid out by the relevant Health Authorities. Main categories are covered off here, but please see our FAQs for more information in relation to our operation, or feel free to contact us directly.
For a detailed explanation of what to expect when you visit, please watch this video:
The easiest and fastest way to make a reservation is online. As a bonus, this method is completely contact free and social distancing is guaranteed. You may also call us by dialing 1-866-935-0001.
Our physical check-in location (see below) is not equipped to handle reservations. Please make your reservation online or over the phone.
Think of your tour experience like checking in for a flight. Certain steps must be completed before you show up. In order to check-in for your tour, you will need to have completed your digital waiver.
Therefore, signing your digital waiver in advance is mandatory (links provided in confirmation emails sent). This greatly reduces check-in time and also reduces the number of physical interactions required.
Check-in for your tour occurs at our our retail space at the Carleton Lodge which is located in Whistler's main village, across from the Whistler Gondola. For a visual you can visit our Find Us page.
Please arrive 15 minutes prior to your scheduled tour time.
When you arrive to check-in for your tour, a member of our team will verify that you have completed your waiver form and the check in process. If you have not completed your waiver form you will be directed to do so.
Once verified, you will be given a mask which you must wear when you interact with our staff on tour.
A self-harnessing procedure has been established to limit contact, but there will be both instructional signage and staff to assist.
Our outfitting guide will ensure each guest’s harness is correctly fitted prior to your departure. Guests who are struggling will be offered additional assistance.
Note:
Guests then proceed to the Whistler Gondola for travel up Whistler Mountain, along with their guide team.
When you reach the mid-station, you will exit and walk to the launch of the first zipline.
Only one group at a time is permitted on the launching and landing platforms.
Once all members of the tour group (all bubbles) have zipped the first zipline, and are safely disconnected from the zipline, the collective will proceed to trail walk to the next zipline, maintaining proper physical distancing with other bubbles on tour with you.
After finishing all the ziplines the group will be back in Whistler Village, and will proceed with a short walk back to the Carleton Lodge to deharness and complete their tour.
Guests then proceed to the Whistler Gondola for travel up Whistler Mountain. Starting September 8th - transport up the mountain will be via vehicle shuttle, as the Whistler Gondola will be closed for the season.
When you reach the mid-station, you will exit and walk to the launch of the first zipline (along with your guides).
Post Canadian Thanksgiving (Oct 13th, onwards) - this tour is now fully guided, and noted as Falcon Tour (Private) in your booking, so for the rest of the elements mentioned below, your guides (2 of them) will be accompanying you for these portions.
Only one group at a time is permitted on the launching and landing platforms.
Once having zipped the first zipline, and you are safely disconnected from the zipline you will proceed to trail walk to the next zipline following the wayfinding signage.
Travel at your own pace between ziplines, but please ensure you are practicing physical distancing if you encounter other groups.
Travel on trails will be one direction.
When visiting viewing decks maintain safe physical distancing.
After checking in at the base of the Excalibur Gondola (the same location that Falcon guests check in, noted above) guests will be issued with an RFID lift pass and be instructed to walk to the Blackcomb Gondola.
For those that require it, wayfinding instructions (complete with maps) will be provided. Follow the sidewalk on Blackcomb Way to the upper village and our outfitting location next to Blackcomb Gondola.
Once outfitting is complete, board the Blackcomb Gondola and ride all the way to the top (approx 15 minutes).
Exit the gondola to the right and head towards the shuttle pickup area. Look for the Ziptrek flags. If there is no shuttle, please wait - it is probably dropping off another group.
Once you shuttle down to the designated drop-off point, you will exit and walk to the launch of the zipline.
Follow the trail signage to the launch deck, where your launching guide will be stationed.
Only one group at a time is permitted on the launching and landing platforms.
Once having zipped, and you are safely disconnected from the zipline you will proceed to trail walk to Olympic Station for download back to Whistler Village.
Follow the purple arrows and waymarked trail to Whistler Village Gondola. You may encounter guests on the Falcon Tour heading the opposite direction to you. Please give them space to pass. Travel at your own pace on the trail, but please ensure you are practicing physical distancing if you encounter other groups.
Ensure you enter the gondola station via the download entrance (the far side).
Get on the gondola and ride it to the bottom (approx 8 minutes).
Exit the gondola and head to the right, towards the orange Ziptrek container where you checked in for your tour.
At the Excalibur Gondola base guests will return their RFID passes and be de-harnessed.
Once your tour is completed. You will deharness back at the base of mountain in the main village, and can proceed to your next planned destination.
No photography services will be provided at this time, so there is no need to re-visit the retail location, unless you may interested in some merchandise.