FAQs

Frequently Asked Questions about Ziptrek Ecotours Whistler


Adventure sport activities have risks and each guest is required to read and sign our Release of Liability. The ziplines are checked daily by our highly qualified guides and we've had no incidents of line breakages. Ziptrek has always maintained an outstanding safety record and we do everything within our power to minimize the risk you are exposed to.


  • Ziptrek's minimum weight requirement is 65lbs/30kgs to a maximum of 275lbs/125kgs. Underweight participants (min. 6 yrs) must contact Guest Services for tandem arrangements (only available on the Bear tour). *Minimum weight for the Eagle, Mammoth, and Sasquatch tours is 75lbs/34kgs.
  • Guests should be prepared for light physical exertion - the tour includes several flights of stairs and some hiking.
  • Guests should be prepared with their own allergy medications, if required.
  • Persons unsure of their physical ability should consult their physician first.
  • Smoking, drugs or alcohol are not permitted on the tour at any time.
  • Ziptrek Ecotours is in no way obligated to complete a tour if one or more participants are found to be endangering the safety of themselves, others, or the environment. Refunds will not be given in this situation.
  • Ziptrekking is not permitted for women who are pregnant. However, pregnant women are welcome to participate in our Tree Trek tours.

All Ziptrek tours have a minimum age of 6 years old, with the *exception of The Sasquatch® tour, which carries a minimum age of 10. Children under the age of 6 years are welcome on our TreeTrek tour (and are free!), however infants need to be in back-pack style carriers.

The minimum weight requirement to zip our Eagle, Mammoth, or Sasquatch tours is 75 lbs (34 kg). The minimum weight on the Bear tour is 65 lbs (29 kg). Children under 65 lbs can ride tandem on the Bear tour (and Twilight tour, winter only) but please advise us at time of booking if you will require a tandem. Please note that we do not do tandems on our other tours.

Our upper weight limit is 275 lbs (125 kg) - All Ziptrek tours.

Children must have a guardian (someone at least 15 years of age) accompany them on tour. Guests under the age of 19 will need a guardian signature on their waivers.


Ziptrek Bear's 5 ziplines range between 400' and 1100' in length, tour takes place in the old growth rainforest and you have the option of flipping upside down on the last line!

Ziptrek Eagle's 5 ziplines range between 600' and over 2400' in length! This tour starts with a gondola ride out of the village, zips in the old growth rainforest, and ends in Whistler Village providing a wonderful circuit that includes some longer and steeper lines.

The Mammoth tour includes both the Bear and Eagle lines in a huge and impressive 10 line tour. This tour lasts 4.5 hours with a mid-­tour meal provided on course.

The Sasquatch® has our newest and longest line, a true monster at over 2kms in length. It launches high up on Blackcomb Mountain at an elevation near 1,500 metres, and guests will reach speeds well over 100 km/h! Not for the faint of heart, but if you're looking for the ultimate zipline experience - this is it! (Available summer season only).

Twilight Tours take place in the early evening hours, often starting at dusk during the amazing alpenglow period and ending in the dark. Zipping at night provides its own unique thrill. This tour has 6 thrilling ziplines and is the perfect après activity! (Available winter season only). 

TreeTrek Tours provide a non-zipping option that visits the same pristine area. Guests journey high amongst the treetops on a spectacular network of suspension bridges, suspended stairways, boardwalks and trails on a memorable tree canopy adventure.


Winter:
In winter, we recommend wearing layers of outdoor clothing. Generally we suggest wearing the same thing you'd wear skiing or snowboarding. Several (but not all) of our platforms have heaters, so guests can use those opportunities to seek out some additional warmth, if they wish.

Summer:

  • Wear comfortable, supportive athletic or hiking shoes. No open toed shoes allowed, thus sandals and dress shoes are not permitted.
  • Wear comfortable clothing appropriate for the weather. The weather at the tour area is similar to Whistler Village.
  • Every participant must read and sign our Release of Liability prior to participating.
  • No bags, purses or backpacks are allowed. Limited storage is available to store very small personal belongings.
  • Secure all loose items (keys, cameras, change, etc.) in a sealed pocket. Small still and video cameras are allowed if you can secure them in a pocket. Professional cameras and equipment may be brought with prior permission (only as they can pose a security risk).
  • Please avoid wearing insect repellent containing DEET.
  • Tours run rain or shine. Please refer to "What is your cancellation policy?" (below) for more information.

Ziptrek has a patented braking system. Guests do not have to worry about controlling their own speed, nor are they involved in the braking process, so they can just sit back and enjoy the ride (and views!) We can safely stop riders up to 275 lbs no matter what the wind conditions. With a varying assortment of individual lines and years of experience, we have hundreds of thousands of successful brakes behind us.


If you are nervous about zipping, firstly we would recommend taking our Ziptrek Bear tour. As covered in the tour description, this is our original tour which is ideal for first time zippers and families with young children. The Bear tour is made of up some of our shorter, and less steep lines. That said, they are still a healthy length, and distance off the ground (see the tour description for details). If the guest chooses to exit the course after zipping only the first line, or chooses not to zip at all, ­ there are no refunds given in either scenario. There are a couple points where we can remove you from the tour if you feel too nervous to continue, however if you happen to zip from Blackcomb to Whistler Mountain you must zip at least one more time to get back to Blackcomb Mountain so that we can take you off the tour. Again, no refunds will be given if a guest chooses to exit the course at any given time (where there is the option to exit).

The Eagle Tour now starts with a Gondola ride out of the village to access the first zipline (which is our 2nd longest line, but longest in the winter season). If a guest chooses not to zip the first line, they may exit by returning to, and downloading on the gondola to get back to the village. In that scenario, no refunds will be given. After zipping the first line, it is very doubtful that any guest would want to exit the course later on in the tour (from being scared) but if they did choose to do that, there will be no refunds given.

These same rules apply to our other Tours - Mammoth and Twilight, which are made up of the ziplines associated with the above tours.

These rules also apply to The Sasquatch® Tour. In this case, after travelling to the start / launch of the zipline (via chairlift and van ride), the guest decides not to go through with zipping the line - they would need to back-track accordingly. This involves returning on the van (when available), and then downloading on the Wizard chair back to the Blackcomb base. Again, no refunds will be given in this scenario. 


Your Ziptrek tour will include several different ziplines over the duration of the tour. (2.5 - 4.5 hours, depending on which tour option. Exception being, The Sasquatch®, which is 1 zipline with a tour duration of 1.5 hours). In between each of these ziplines you will be required to do some walking. This will be done on tree platforms, suspension bridges, stairs, as well as some trails and boardwalks throughout the old growth rainforest. You will actually be on each individual zipline for approximately 30 to 45 seconds. (Exception being, The Sasquatch®, which is an extremely long line at over 2 kms where guests can expect to be on the zipline for approximately 90 - 100 seconds). Your speed is determined by your weight and the weather conditions of the day.


Guests are required to meet at the Carleton Lodge to check in for their tours. (Kiosk at the base of Blackcomb for The Sasquatch® Tour). Transportation will be provided from this point. Guests will be provided with a complimentary shuttle from Whistler Village to our base on Blackcomb Mountain. The shuttle takes approximately 10 minutes by van and is part of the interpretive experience. Eagle Tours begin with a Gondola ride right out of the main village (a short walk from where guests harness up). In the case of The Sasquatch® the tour begins with a ride on the Wizard chairlift, followed by a van ride to the launch location.


Our tours operate every day of the year. There are several tour times available throughout each day and specific tour times vary depending on the day you chose to go zipping (and tour options, depending on the season). Please call our Guest Services Team or check the "Book Now" section for more specific times. Remember that we run several different Ziptrek tours in addition to our Tree Trek tours. See all Tour Options. All tours run at different times throughout the day (when available). Please decide which tour you would like to zip before booking, as you will not be able to change this the day of your tour and remember to book early! See our cancellation policy (separate FAQ below) for additional information.


Yes! We always recommend making reservations in advance. We book a maximum of 10 people (8 in winter) for each designated tour time, and therefore can sell out quickly. In order to guarantee spots, the tour you want, and the time that will work best with you please call our sales desk or click the "Book Now" link to make your reservations. The sooner you book the better! Please note that we have a 24 hour cancellation policy which allows you to change or cancel your tour 24 hours prior to the start of your tour. Summer and holidays are the busiest time of year for us and we recommend at least one weeks notice to book a tour during this busy time. This does not mean that if you call the day of that we won’t have any spots left, but that we cannot guarantee your tour preference or tour time will still be available.


Cancellations made within 24 hours prior to tour departure will be charged full tour price. Cancellations for groups of 10 or more participants require 72 hours notice or full charges apply. “No­shows” will also be charged full tour price. Charges for cancellations and no­shows will be applied to the credit card provided. Ziptrek reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings, or events beyond our control. In these events, full refunds will be made or alternative dates offered.

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